Contracting with a service provider is a long-term commitment. Our research indicates that most clients stay with a service provider for an average of 8-10 years. Also, service transitions lead to business disruption and a learning curve for the new provider. A new vendor selection is therefore critical to stable operations and long-term success.
We have a time tested and proven methodology to guide you through the entire selection and contracting process. The advisory process typically begins with the definition of the IT Sourcing Strategy. This is followed by the request for proposal (RFP) creation, detailed solution workshops, vendor evaluations, contract and price negotiations, and the establishment of service level agreements (SLAs).
S-Square has senior advisors who assist you through the entire process starting from definition of the IT sourcing strategy to driving the contract and commercial negotiation.
Through our extensive annual research, the Partnership Benchmark, S-Square has deep insights into the service offerings, culture, strengths, delivery locations, and detailed feedback on client satisfaction for 24 top service providers in the BeLux market. We use this knowledge to start with the right providers best fit for your organization.
Our process maximizes time spent with a couple of shortlisted providers. After an initial RFP process and screening, we quickly down select two providers. Detailed solution workshops over 4-6 weeks with these providers give you an in-depth understanding of their solution, team and culture. The service provider gets a detailed understanding of your systems/ landscape and organization.
S-Square strongly believes that a contract has to be concise and practical. It should guide operations and be customized to the client situation. We have built a strong repository of practical contracts that are comprehensive but to the point. They embody decades of our own personal experience to solution and deliver such contracts.
What is the appropriate price mechanism: fixed price, price per user, price per resource unit, etc. How do you ensure price efficiencies? How to capture impact of business evolution over time. We make sure that pricing is simple, transparent, and keeps the client interest at the center. S-Square has detailed price benchmarks for all IT service contracts.
