Satisfied employees lead to higher revenue growth and profitability. No wonder then, a growing number of organizations are focussed on enhancing User Experience. End User Services are the primary interface between the IT organization and your employees. From the frontline Service Desk to onsite services and desktop engineering, each component plays a critical role in shaping the user experience.

While there is talk of AI driven transformation in many areas, the Service Desk is the area which will be completely reinvented. Achieving optimal outcomes therefore requires not only specialized skills and a service mindset, but also a visionary innovation driven roadmap.

Through our annual Partnership Benchmark survey, we have deep insights on the capabilities of the different service providers. We use these insights to drive you through the vendor selection process. This process includes detailed request for proposal (RFP) creation, vendor evaluations, contract negotiations, and the establishment of service level agreements (SLAs).

Throughout the selection process and particularly during the solution design workshops, we focus on how the provider solution will enhance operational effectiveness and user satisfaction through Digital Experience Management, shift left, advanced AI capabilities and automation.

For more details, check our section on Selection and Contracting.